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Privacy Policy

Last Updated: 1 June 2026

myMaldives.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using our service.

By using myMaldives.ai, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Account Information

When you sign in using Google, we may collect:

  • Your name;
  • Email address;
  • Profile photo;
  • Basic account identifiers provided by Google.

Travel Planning Information

We collect information you choose to provide, including:

  • Travel preferences;
  • Budget information;
  • Travel dates;
  • Saved resorts and itineraries;
  • Shortlists and favourites;
  • Messages and prompts submitted to the AI assistant.

Usage Information

We collect limited operational information necessary to provide and improve the service, including:

  • Message counts and usage activity;
  • Device and browser information;
  • Diagnostic logs and error reports;
  • Performance and analytics data.

2. How We Use Your Information

We use your information to:

  • Provide and operate the service;
  • Generate personalised recommendations and travel plans;
  • Save your preferences, itineraries, and conversations;
  • Respond to inquiries and support requests;
  • Monitor usage and apply fair-use limits;
  • Improve the quality, performance, and reliability of the service;
  • Protect the security and integrity of the platform.

We do not sell your personal information.

3. AI Processing

When you interact with the AI assistant, the information you provide may be processed by artificial intelligence services to generate recommendations, comparisons, summaries, itineraries, and travel guidance.

AI-generated responses may not always be accurate, complete, or up to date. You should independently verify important travel information before making decisions.

You should avoid sharing sensitive personal information that is not necessary for travel planning.

4. Third-Party Service Providers

We use trusted third-party service providers to help us operate, secure, and improve the service.

These providers may include:

  • Identity and authentication providers;
  • Cloud hosting and database providers;
  • Artificial intelligence and machine learning providers;
  • Resort, accommodation, travel, and availability data providers;
  • Analytics, monitoring, and security providers;
  • Customer support and communication providers.

These providers may process information on our behalf only to the extent necessary to provide and improve the service and are required to handle information in accordance with applicable laws and contractual obligations.

We may change or add service providers from time to time as the platform evolves.

5. Data Retention

We retain your information for as long as your account remains active or as necessary to provide the service.

If you delete your account, we will take reasonable steps to remove or anonymise your personal information, except where retention is required for legal, security, operational, or compliance purposes.

6. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion of your information;
  • Request a copy of your information;
  • Withdraw consent where consent is the basis for processing.

Account self-service features for data export and deletion may be introduced over time.

To exercise your rights, please contact us using the details below.

7. Security

We use reasonable technical, administrative, and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.

However, no internet-based service can guarantee absolute security, and you use the service at your own risk.

8. Children's Privacy

The service is not intended for children under the age required to consent to online services under applicable law.

We do not knowingly collect personal information from children who are not legally permitted to use the service.

9. International Processing

Your information may be processed and stored in countries outside your country of residence through the use of cloud infrastructure and service providers.

By using the service, you acknowledge that such processing may occur.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Where changes are material, we will provide notice through the service or by other reasonable means.

Your continued use of the service after any update constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Email: info@mymaldives.ai